FREE SHIPPING ON ORDERS $75+

Shipping Policy

 

FREE STANDARD SHIPPING FOR ALL DOMESTIC ORDERS $75.00+

 Where do you ship to?

Currently Lucy and Lou Boutique ships in the United States, including AK, HI, and APO. Please read further for more details in regards to AK, HI, and APO. 

How is my order shipped?

Domestic orders are shipped through USPC, UPS, FedEx, and DHL Global Mail depending on shipping option chosen and weight, at our discresion.

How long until my order is shipped?

Processing times are approx. 2-4 business days from the day it is placed, the delivery time is on top of this time. During any sales, this processing time can be pushed to 6-7 business days, the delivery time is on top of this time. These times only apply to orders with standard shipping selected and do not apply if an expedited shipping option was chosen. If an expedited shipping option is chosen, and is ordered before 12 PM CST on Monday-Friday, the order will leave that business day. If ordered after 12 PM CST, or on Saturday or Sunday, the order will leave the following business day. 

All of these processing times may vary depending on you providing us with incorrect info like an invalid shipping address, a PO box address, or different billing and shipping info. We cannot be held responsible for orders being delayed if proper information is not provided. Orders are never processed or shipped on Saturdays, Sundays, or holidays as we are out of the office. All of these times are regular business hours, Monday-Friday 7 AM CST - 5:30 PM CST, excluding holidays.

Shipping Options:

Standard Shipping and Express 2-3 day Shipping is available for all orders. If you live outside the domestic states, we can not guarantee delivery times.

All of these options include tracking. Shipping times exclude Saturdays, Sundays, and holidays. This does not apply to Hawaii, Alaska, APO. 

 International Orders:

As of right now, Lucy and Lou Boutique does not ship international. We are hoping to add this at some point. 

 Order and Address Verification:

All orders are subject to needing credit card authorization and address verification before they leave our warehouse. We will email and/or call to make sure all orders are legitimate orders to protect our customers and our company from fraudulently placed orders. You can expect this to happen if you place an expedited order over $200, a standard over $300, or if your billing and shipping addresses do not match. We will not send out your order until we receive verbal and/or written confirmation that the order was legitimately placed and is authorized by the card holder.

We will also call and/or email you if your address is coming up as invalid in our system, or if you provide us with a PO box address and we are not able to send to it. We will not send out your order until we receive a response with a valid address to send your package to.

Lucy and Lou Boutique is not responsible for any lost or stolen packages. Once your order leaves our warehouse, we are not responsible for its whereabouts. If you are a domestic customer and your package is lost or stolen, you must contact us and we will contact our shipping carrier and start an investigation. This can take up to 8 business days to have a result. If the shipping carrier is at fault, a claim will be filed. After the claim is filed by the shipping carrier, it can take 2-3 weeks for the claim to be received by us and for you to be compensated for your lost or stolen package.

Please make sure you are providing us with a valid, safe address to have your package delivered to so you can assure its arrival. 

If you provide us with an incorrect address and your package is returned to sender, you will be charged the fee from the shipping carrier to get your package back, and a second shipping fee from us to reship your package back out to you with a correct address. We cannot be held responsible for these fees from the shipping carrier.

 

Any questions about these policies please email customerservice.lucyandlou@gmail.com
For any other questions, please use the contact info found on our Contact page.
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